Mercedes Benz Dealer

I bought a brand new Mercedes-Benz from the dealer at Croydon 10 days ago. Before the delivery I have noticed that this car could be a 2011 model as it was written in a small print on one of the documents and therefore I immediately contacted the dealer to ask wether this is a 2012 or 2011 model. Everyone I talked to told me that this is the latest model and latest specification and that my concern is not justified. I asked for a written confirmation from the chief manager which he agreed to do and therefore I accepted the delivery of the car as I thought I was mistaken.

To my shock, I found that this is the 125 anniversary model of Mercedes-Benz which falls in 2011 and not 2012. Also the specifications are not the latest as they told me.

Can I return the car and get a full refund? The contract is based on these written and verbal statements and therefore void but they are refusing to negotiate a refund. I don't want to haggle the price down because I don't want to deal with these dealers ever again.

Asked on 12 November 2012 by wisali

Answered by Honest John
Yes you can.

You have the written evidence that you have been deceived.

Law here: www.honestjohn.co.uk/faq/consumer-rights/ (See the section about CPRs).

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