Ordered a spare wheel but got a steel space saver - can I demand a refund?
I bought a new KIA Rio recently and ordered a spare wheel to go with it. The spare cost £250 and I was expecting a 17-inch alloy wheel, but on delivery I found a 15-inch steel wheel instead.
I am very unhappy as I expected a matching wheel to those fitted to the car and the dealer has subsequently quoted £248 for a new wheel and tyre, but will only refund £148 of my purchase price. What are my options?
I am very unhappy as I expected a matching wheel to those fitted to the car and the dealer has subsequently quoted £248 for a new wheel and tyre, but will only refund £148 of my purchase price. What are my options?
Asked on 17 September 2013 by Goldtops
Answered by
Honest John
If you ordered a matching spare wheel you can sue the dealer to supply a matching 17-inch alloy. If you ordered a 'spare' wheel, then what would normally have been supplied would have been a space saver.
From choosing the right tyre to what to do when it goes wrong - we have the answers.
Tyre News And AdviceSimilar questions
The brochure for my SEAT stated that a space-saver spare was supplied with the car, but it did not come with one. I pursued the matter vigorously with the dealer who relented and supplied me with a new...
I've just bought a 2023 Suzuki Vitara 1.4 SZ5 but the dealership won't tell me what size space saver I need. Can you help?
I have just bought a new Volvo V40 which has not been supplied with a spare wheel, do you recommend sealant for a repair or buying a spare?
Related models
.jpg?width=115&height=75&rmode=crop)
.jpg)
