BMW X3 - Faulty car, dealer ignoring me - HTT

Hi, I appreciate that this topic may have already ben covered previously, but was wondering if anyone have any particular advice here.

On 23rd Dec 2023 I bought a 2017 BMW X3 M Sport with 47,000 miles on the clock from an independent dealer. Took it for a test drive beforehand, seemed ok. Paid via bank transfer - £18,000.

Soon after (literally driving home), I could feel a vibration upon harder acceleration that I have not felt before in previous cars. I am annoyed that I listened to people for a while saying , "it's a new (for me) car, you'll get used to it / it's a diesel, they are more rattle-y" etc...

After driving it for a few weeks I could still sense that it wasn't a normal thing and that a 2L diesel shouldn't feel like it's struggling to accelerate. The car was sold to me with an RAC warranty and so I booked it in with an RAC recognised mechanic. I actually also realised that the MOT had run out (I think I may have been misled on the dates actually for that, but that's another story). I took it for an MOT with the same garage that I had found with RAC warranty. It passed with minor fault "Nearside Rear Drive shaft joint constant velocity boot severely deteriorated. There was oil around the joints in the drive shaft.

I asked the garage if this could be the reason why I am getting the vibration and they said it could be possible, and so they took the car in for the day to do diagnostics. They said that the rear n/s drive shaft needs replacing and that there is a problem with the rear diff. They called RAC who wanted to take the rear diff out for independent review. I called the dealer and told him that I wasn't expecting such a problem so soon after buying the car (but now we are almost at 3 months post sale) and he was not very helpful, just said that he's never had a problem with an RAC warranty.

I decided to get a second opinion from a local BMW specialist, who has confirmed that the rear drive shaft needs replacing, rear diff needs new seals and that the thrust arms need replacing as are completely worn out. Quote for the works £2350

The dealer has been ignoring me since before Easter. I have now sent him yet another email (he reads his emails as he did respond to me initially) stating that I require him to act under the Consumer Rights Act 2015, and that he has the choice to repair, or take back the car. The RAC warranty has a clause that any faults found within 6 months that could be deemed to have been present when the car was sold, would be the liability of the dealer. So I doubt I will get anywhere with them.

I know I won't hear from the dealer, he is hoping I will just go away. I assume my next option would be small claims court? I don't have the money to repair the car at the moment, it would probably take me a couple of months. For now I have been avoiding driving the car, only using it when absolutely necessary.

Any advice would be most gratefully received.

Thanks for reading this long post :)

BMW X3 - Faulty car, dealer ignoring me - leaseman

Speak to the Trading Standards office that covers the area where the dealer is situated. That's your first call after reading this.

BMW X3 - Faulty car, dealer ignoring me - SLO76
“ The RAC warranty has a clause that any faults found within 6 months that could be deemed to have been present when the car was sold, would be the liability of the dealer.”

Another negative relating to once gold plated RAC warranties. I recently viewed a car at a local independent who revealed (with some very misplaced pride) that his RAC warranty would pay out on an unlimited number of claims but that the claims limit on each one is a near useless £1000, which wouldn’t fund any major or even moderate repair to most modern cars. Despite this his forecourt is littered with older high risk high end metal.

When I was selling cars in the 90’s we included an all singing all dancing RAC warranty that covered pretty much everything up to the value of the car from the moment you picked the car up. No arguments no hassle. It was costly but it kept customers sweet.
BMW X3 - Faulty car, dealer ignoring me - RT
“ The RAC warranty has a clause that any faults found within 6 months that could be deemed to have been present when the car was sold, would be the liability of the dealer.” Another negative relating to once gold plated RAC warranties. I recently viewed a car at a local independent who revealed (with some very misplaced pride) that his RAC warranty would pay out on an unlimited number of claims but that the claims limit on each one is a near useless £1000, which wouldn’t fund any major or even moderate repair to most modern cars. Despite this his forecourt is littered with older high risk high end metal. When I was selling cars in the 90’s we included an all singing all dancing RAC warranty that covered pretty much everything up to the value of the car from the moment you picked the car up. No arguments no hassle. It was costly but it kept customers sweet.

That's in line with the Consumer Rights Act 2015 (CRA) which has the provision that any fault found in the first 6 months are deemed to have been present at point of sale unless the seller can prove different - therefore no reason for the warranty to cover those faults.

BMW X3 - Faulty car, dealer ignoring me - SLO76
“ That's in line with the Consumer Rights Act 2015 (CRA) which has the provision that any fault found in the first 6 months are deemed to have been present at point of sale unless the seller can prove different - therefore no reason for the warranty to cover those faults.”

It’s a shady practice, one that should be stamped on. Imagine how angry you’d be if you bought a car with a supposed all singing all dancing RAC warranty only to be told to get stuffed when anything went wrong in the first 6mths of the policy which you paid for. Used car dealers are experts at wriggling out of their legal obligations, the point of a decent warranty is to give you some security - but even the once solid gold RAC are now as bad as the worst fly traders.

Disgusted, it’s nothing like the genuinely top notch RAC policies we included in our used cars in the 90’s. The claims limit was the value of the car and it was covered from the minute you drove off the lot.
BMW X3 - Faulty car, dealer ignoring me - Brit_in_Germany

Insurance companies are not their to donate money to their customers. How would you like it if you were forced to pay a speeding fine incurred by a previous owner of your used car?