What can I do if the CUE database is wrong?

I parked wife’s car legally. Hours later we returned to find side damaged but no other vehicle admitted responsibility. Wife claimed repair on her insurance. I’ve just been told by an insurance company...

How do I claim for pothole damage?

I have been informed I may be able to claim for pothole damage to my tyres and alloy wheel caused by public roads. First incident was a damaged tyre which needed replacing. Second incident was damaged...

Is an accident involving a named driver on the policy also noted against the insured?

Is it your understanding that an accident involving a named driver on the policy is also noted against the insured at Claims Underwriting Exchange (CUE) and therefore the accident has to be disclosed by...

Do I need to declare an insurance claim I withdrew?

I purchased a Saga Plus car insurance which runs out this month. In the first year of cover I hit a concrete bollard in a car park whilst distracted by another drivers actions. I instigated a claim with...

I had an accident in a courtesy car, what do I do?

My car was having a clutch fitted, the garage lent me a car. A courier company vehicle (I think in training) drove into my lane on a busy roundabout forcing me to break sharply and collide with them (my...

Do we have to buy a replacement vehicle for a 3rd party?

My disabled daughter reversed into a van parked opposite our drive and dented the side door, rail, sill, and rear panel. It is still drivable but the side door is unusable. The van is a 30 years old...

Why will my insurer not cover my new car?

I've just bought a Ford Focus ST-Line X 2020, and when I tried to insure it with my current car insurers, they just replied we don't insure that type of car with no explanations, so we went else where....

I'm having problems claiming on my warranty - what can I do?

My Kia Ceed 1.4 petrol 2019 is at my nearest Kia dealer due to a fault where the car was juddering and sputtering over 30mph. The dealer diagnosed a faulty coil pack which caused a spark plug to fail....

My car was stolen but my insurer won't pay out because I didn't declare penalty points?

I recently had my car stolen. I had received 6 penalty points a couple of months previously and did not realise I had to tell the insurance company. They have said they will not pay my claim because of...

I made a claim on my car. Do I need to tell the insurer for a car which I'm a named driver on?

My insurance on one car is due to renew shortly. It's a three-year fixed price deal. In January, I made a claim on my other car (mouse damage to engine wiring) with the same insurance company. I'm the...