We have no idea where my son's car has been taken following an accident?

My son had an accident and the car was taken to a local garage. The insurance assessor came out to inspect the car. Without my son's knowledge the car was taken away to the salvage yard this morning at the same time my son got an email asking him to arrange to take all personal property out of the car and to send them his logbook etc (which were still in the car). Are they allowed to do this we have no idea where the car has gone?

Asked on 15 January 2020 by Tracey Ibbetson

Answered by Honest John
Contact the insurer and advise that you insist the vehicle is delivered back to you as the vehicle has "been taking without the owner's consent" and you are prepared to report them to the police for stealing it. If the vehicle is definitely a total loss, then you can get your insurer to have any personal effects delivered back to you. Your repairer should also have not released the vehicle without your consent.
Similar questions
We are taking delivery of a brand new VW campervan and planning on taking it to Europe in September. The VW warranty provides breakdown cover in Europe for 3 years but I don't believe it extends to repatriation...
A friend was involved in an accident involving a motorcyclist. When driving slowly in the outside lane, a motorcyclist filtering on the nearside of the car hit the side of his car fell off into the road....
My wife had accident as named driver on my policy, I want to renew with her being named driver again, do I declare claim in my section or in hers or both? Technically I had no accidents so how can I be...
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer