The turbo on my 2016 BMW X1 has failed. Should we seek compensation?

The turbo on my 2016 BMW X1 has failed. For this to happen on a four-year-old car with 40,000 miles seems unreasonable. The car has only been driven by my wife and daughter. Is there any recourse to BMW? Thanks.

Asked on 5 July 2021 by Geoff Turner

Answered by Dan Powell
If the car has a full BMW dealer service history then I would expect your local dealer to make a 'goodwill contribution' request on your behalf to BMW UK. The statute of limitations means you have rights for six years after buying the car (five years if you bought the car in Scotland), but it’ll be increasingly harder to prove the fault existed before you bought it as more time passes.
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