I've been waiting months for a part, what can I do?

I bought a dacia duster 17 reg in may of this year. The top hose to radiator burst in mid October, I rang the dealers and they said they could not take in for 5 weeks, Renault Dacia Watford took it in on 21 November and have called me next day saying it could be 2 weeks to 2 months to get the hose as they are having trouble getting their parts from Morocco because of the war in Ukraine.

Got a text yesterday from Renault saying part still on back order. I'm an ongoing cancer patient and suffer with stress and this is really affecting me, is there anything I can do?

Asked on 22 December 2023 by Michael O Sullivan

Answered by David Ross

Parts shortages are a problem with very few solutions, because dealers across the country will likely be experiencing the same issues. If the car is being repaired under warranty then your only option is to stay in regular contact with the dealer, explaining your situation and asking that they make you a priority.

Alternatively if you are happy to go outside the dealer network you may have more luck using an independent garage, as a Dacia or Renault specialist may be able to source a quality part more easily.

Tags: dealers warranty genuine parts

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