Who should pay for this repair?
My car, Ford Fusion 2006 1.4 diesel, was purchased from a dealer in September 2012.
I was told at the time there was a 6 months warranty for parts and labour but I was not given a copy of the warranty. In January 2013 a warning light started flashing and according to the manual was an engine/transmission fault and should not be driven.
The dealer arranged for a diagnostic test at a unit local to me. The light had gone off when I started my short journey to the unit. The fault code suggested a charging problem but as the charging system was OK, said a new battery was needed. (They said it could have been the original) No problems from there on.
Another problem arose at the start of February. Diesel was leaking from under the engine. The dealer was happy for me convey the car (by Brittania rescue) to a workshop of my choice. The fault was a disconnected pipe carrying unused diesel back to the system.
The cost of the first fault was £171 including a Ford battery, Diagnostic test and labour all plus vat. The cost of the second fault was £67.50 + vat. Both payments made by me.
At both times when contacting the dealer I was told the warranty only covers mechanical parts and labour.
In trying to decipher the ‘Conditions of Sale’ Act through your website, it suggest a car is covered for 6 mths and any fault, except normal wear and tear, would be deemed to have originated before purchase. Can you advise please?
I was told at the time there was a 6 months warranty for parts and labour but I was not given a copy of the warranty. In January 2013 a warning light started flashing and according to the manual was an engine/transmission fault and should not be driven.
The dealer arranged for a diagnostic test at a unit local to me. The light had gone off when I started my short journey to the unit. The fault code suggested a charging problem but as the charging system was OK, said a new battery was needed. (They said it could have been the original) No problems from there on.
Another problem arose at the start of February. Diesel was leaking from under the engine. The dealer was happy for me convey the car (by Brittania rescue) to a workshop of my choice. The fault was a disconnected pipe carrying unused diesel back to the system.
The cost of the first fault was £171 including a Ford battery, Diagnostic test and labour all plus vat. The cost of the second fault was £67.50 + vat. Both payments made by me.
At both times when contacting the dealer I was told the warranty only covers mechanical parts and labour.
In trying to decipher the ‘Conditions of Sale’ Act through your website, it suggest a car is covered for 6 mths and any fault, except normal wear and tear, would be deemed to have originated before purchase. Can you advise please?
Asked on 16 February 2013 by T.W. East Sussex
Answered by
Honest John
The warranty may only cover mechanical parts and labour. But the dealer remains responsible for any fault that develops within the first 6 months that could have been present or developing on the date of sale. So he has to pay. Law here: www.honestjohn.co.uk/faq/consumer-rights/
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