What do I do if the dealer refuses to refund my deposit?

I've put £100 down for a car and was waiting for the decision of the finance company. I was refused by the finance company and now the dealer won't refund my money even though he wrote that the £100 was...

Volkswagen won't refund me for my broken EGR after the emissions fix,, where do I stand?

I have a 2010 Volkswagen Golf 2.0 TDI , only done 45,000 miles. The EGR value has failed twice, once at 2 and a half years and again last August, a week after the the emissions fix. I had it replaced at...

Where can I gather evidence of the 2011 Volkswagen Scirocco engine failure?

I've just had to pay for a new engine for my 2011 Volkswagen Scirocco. The garage found out that the engine had already been replaced before by Volkswagen and that this is a well documented problem with...

Can I claim against a dealer who sold me a car without disclaiming it had been in an accident?

I bought a car from a Mercedes-Benz dealership and have since found out that it was involved in an accident. The accident resulted in £1500 damage (a new passenger door and wing mirror). I only found out...

Am I liable for making a delivery for my work without having business insurance?

I was recently stopped for making a food delivery from the kebab shop I work in. On the day, one of our drivers did not turn up so the boss asked me to make a delivery which was very late. As I was about...

Do I have to pay my way out of a finance agreement on a dangerous car?

I have owned an Audi A6 Ultra from new since June 2014. In that time I have had a total electrical failure and 2 steering malfunctions - the latest one just before Christmas 2016. The Audi dealership acknowledged...

Should I be charged a diagnostic fee for a vehicle under warranty?

My 2014 Nissan Note Tekna has developed a nasty suspension creaking sound. I understand from the Note drivers forum that this is an issue with 2014 Notes - front anti roll bar bushes are a known problem...

Should Volkswagen contribute towards the broken EGR on my Golf 1.6?

My 2010 Volkswagen Golf 1.6 TDI needed EGR replacement in December 2016 after 51,000 miles. The dealer quoted £1200 plus to replace but, as a valued customer, he reduced the cost to £400. I then asked...

Should Volkswagen replace the broken EGR valve on my Volkswagen Touran?

I have just had my 2013 Volkswagen Touran recall part changed, it was an NOx engine control unit (23R7), and only 5 days later (I don't drive it much) two orange lights came on. Volkswagen say it needs...

What do I do if a dealer refuses my rejection of a mis-sold car?

I purchased a car which me, and a witness, were told had full service history. It doesn't. I wrote stating I am rejecting the car but have had response back saying the sales person now denies telling us...