I want my cracked windscreen repaired by a local fitter - why won't my insurer allow this?

My car suffered a cracked windscreen. I would prefer to have the replacement screen installed by a local fitter that I've known for years, but I'm finding this impossible. LV continually direct me to their...

I hit a car, then another vehicle hit my car afterwards - why am I being charged two excess fees?

I had a collision in the snow on 28 February, which was my fault. While exchanging details with the other party, an out of control tractor drove into the other party’s vehicle, knocking it into mine and...

Our insurer couldn't recover repair costs after a no fault accident - is it fair they've now increased our premium?

My wife’s car was struck by a metal object which came from an open lorry going in the opposite direction. The damage was estimated at £1600. We contacted the police but there was no CCTV coverage. Our...

What's the difference in price when insuring a SWB van versus a LWB van?

Do Short Wheelbase and Long Wheelbase vans have different insurance costs?

I had to pay the excess for a no-fault accident, when will I get this back?

My BMW was written off even though it had minimal damage and I was not in the vehicle at the time. It was the fourth car damaged by a driver who crashed into a row of parked vehicles. My insurer told me...

Is it underhanded for a repairer to carry out work if they know they aren't insurer-approved?

In February 2016, I called National Windscreens to replace my windscreen. They checked my insurance details and confirmed that they could do the work. The work was carried out five days later and the engineer...

Someone damaged our car and didn't leave their details - will her premium increase if we claim?

My wife’ car was hit by another car in a car park while she was at work. They didn’t leave a note though. If we claim on our comprehensive insurance, what are the repercussions? Is her premium and no claim...

My car was written off by an uninsured driver - why was this recorded as a 'fault' claim against me?

I'm a 60 year old IAM F1RST and ROSPA Gold qualified driver. Whist driving my daughters car to work, I was T-boned by a vehicle with a cloned reg plate that didn't give way on a major junction. The police...

What's the best way to insure a hire car abroad?

I'm hiring a car in Spain for 15 days at a price of €253. The hire company want €10 per day for comprehensive insurance, which is more than 50 per cent of the hire price. I can get an independent car hire...

I was in a car accident that wasn't my fault - so why won't my insurer give me my excess back?

I had an accident in October, I was not at fault. It has been shambolic from the start. I saw in one of your columns an article about Tort law, which I thought also applied to me. My car was a write off...