Does a video call with a dealer mean a purchase is no longer a distance sale?

My dealer says that if I take a Microsoft Teams call and have the car delivered this makes the sale not a distance sale as we have spoken on a Teams call. Is he right? I have done all the documentation...

Do distance selling regulations apply to car sales if I collect the vehicle?

I'm about to buy an approved used Audi from a franchised main dealer. I've not seen the car, though I have driven others of that type back in October 2020. If I pay online and sign the contract online,...

I'm having trouble finding the car I want in NI. How do you suggest I buy it?

I'm having trouble finding the car I want (Ford Mustang Convertible) in Northern Ireland. If I have to get one from Britain, there's no way I can take it back easily if anything went wrong. How do you...

Can I return a car I don't like within 14 days of buying?

I very recently purchased a 1-year-old BMW M135I from a BMW main dealer. Although I really like the car, I find the driving seat very hard which results in backache that I will find hard to live with over...

What do you think of the new car buying services where the vehicles are delivered to your door?

Every car I've bought in the past from a dealer has been taken for a test drive, to get used to the size of the vehicle or simply to make sure it sounded and drove okay. Buying direct to home seems to...

Do distance selling regulations apply if I didn't see a car before buying it?

I purchased a car, without seeing it, over the telephone. The garage selling the vehicle said that they do not practice 'distance selling' but agreed to send me a video, after which I accepted the car...

Is it smart to buy a new car from a dealer that's 75 miles away?

I'm about to buy a new BMW 320I Touring and have obtained good offers from both Drive the Deal and Carwow. In fact Drive the Deal are a few hundred pounds cheaper than Carwow, but their dealer is 75 miles...

Did this distance seller breach a contract by selling his car to someone else?

I saw a vehicle advertised on Autotrader by a private individual. Having entered into negotiation with him we agreed a price. I subsequently sold my car to finance the purchase and hired one as an interim...

When should I worry about my BMW 320d Touring going wrong?

I have a BMW 320d Touring new in Sept '08 & dealer maintained throughout its 62,000 miles. It's the best car I've ever owned (great to drive, never let me down and averaged 45.5 mpg since new). But I've...