BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
My BMW x5 m50d with 34000 miles 2020 became faulty 2 weeks outside the 3 year manufacturing warranty expired. I didn’t return to the dealer i bought it from several months earlier but instead under the assumption it would be fixed under goodwill I went to a BMW franchise who removed the engine from the vehicle and diagnosed 1 high pressure Turbo had failed. Now for a really good bit, they couldn’t verify that the turbo hadn’t caused any damage to the engine so their solution is to replace the engine and all 4 turbos to the tune of almost £40k. But there’s no goodwill, now heres the thing after battling with bmw uk and the franchise, they now wont refit the engine and have requested i remove the car and the engine in pieces from the premises. And not surprisingly my dealer isnt willing to accept a car returned with the engine in a crate beside it. So the car remains at the franchise & any advice would be welcome?

The car has been serviced on time granted outside the bmw network but by a fully qualified bmw specialist with all services performed as per bmw specifications and each service updated to the bmw database using genuine parts. Surely a car of this prestige & price should be manufactured to the highest quality & covered by the manufacturer, is there an legal requirement from them?
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - RT

If you've had the car serviced outside the BMW dealer network there's no reason to expect any goodwill - that's generally given when servicing is done within the network - so I don't mean to sound unsympathetic but this is the price for saving a few quid on servicing.

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
I take your point, but the car has an impeccable service history, and that hasnt contributed in any way to the failure of the turbo, which surely should last way beyond 34k.
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - daveyjp

Independent servicing by specialist should keep the warranty intact, but any chance of goodwill goes out of the window as you haven't earned any by going outside of the dealer network for servicing during the warranty period,

Turbos fail, some at a few miles (in my case just over a year and 10,000 miles) and some will do hundreds of thousands.

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - Andrew-T
I take your point, but the car has an impeccable service history, and that hasnt contributed in any way to the failure of the turbo, which surely should last way beyond 34k.

Well, yes, but you have admitted the circumstances and accepted that some of the terms of the warranty have not been met. So in essence you have been unfortunate, but you can't claim from Lady Luck, sadly.

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
Lady luck…..when the hell does she come to town
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - Brit_in_Germany

You have posted in the 'legal' section but ask about goodwill. Goodwill is just that - there is no legal obligation on the part of either BMW or the supplying dealer.

You may have a case under the consumer rights act but this would require proof that the failed turbo was of unsatisfactory quality at the time of sale. Also, you have no proof that the other components have been damaged. Can you get it all bolted back together with a new HP turbo, then sell it?

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - skidpan

now heres the thing after battling with bmw uk and the franchise, they now wont refit the engine and have requested i remove the car and the engine in pieces from the premises.

I can only assume this matter has become an exchange of arguments and they simply don't want to trade with the OP any longer.

Probably the OP will not pay a penny even though its not a warranty issue any longer. Would any business work for nothing + extra hours.

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - gordonbennet

Having a dealer served BMW days outside its frankly laughable 3 year warranty still saw my colleague paying for the failed crank pulley, not to worry its gone a few months later to need new DPF sensors, presumably sourced from unicorn horn judging from the cost.

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
The franchise that has it will only fit a new engine & turbos, a £40k fix, they will not carryout any other work, either that or i pay for them to refit the engine and leave it as it was, thats about £8k of a cost and still a broken jeep. Its a rock and a hard place
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
The franchise that has it will only fit a new engine & turbos, a £40k fix, they will not carryout any other work, either that or i pay for them to refit the engine and leave it as it was, thats about £8k of a cost and still a broken jeep. Its a rock and a hard place
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - elekie&a/c doctor
Realistically, you’ve now got a £46 k ish car that’s virtually worthless. I can’t see any easy way out here . E- bay spares or repairs may be an option. There are companies that buy broken cars .
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
And the sickener is had i returned the car to the dealer at the time rather then go to bmw expecting goodwill the jeep would likely be back on the road by now
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - paul 1963
And the sickener is had i returned the car to the dealer at the time rather then go to bmw expecting goodwill the jeep would likely be back on the road by now

Probably......

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - Adampr

As it's been serviced by a BMW specialist, why not get it transported to them and have them diagnose and repair the problem?

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
I suppose it is an option, i dont know how im going to gather the £ to get the engine refitted and gather even more £ to have it dismantled again. Suppose it would be alot less then the £40k the garage is looking
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - bathtub tom

No need to refit the engine, get the bits boxed and put inside the car, then get it trailered (hoping all the bits are there).

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
Ive enquired around, anyone with the expertise to work on it are reluctant to take the job on with the engine already removed
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
Have i voided my statutory rights under the consumer act with my original dealer since i didnt go to them first? The engine was already removed when i contacted them
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - Adampr
Have i voided my statutory rights under the consumer act with my original dealer since i didnt go to them first? The engine was already removed when i contacted them

Whether you have any rights in the first place depends on when you bought the car.

Even if you do, I think it's very hard to build a case, as you haven't given them the opportunity to repair it.

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
I bought it in may, it went faulty in october which is when i went to bmw
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - elekie&a/c doctor

Looking at those dates ,surely you were within the 6 month consumer rights act dealer warranty?

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
I was but stupidly i went to bmw first as it was about a fortnight out of manufacturers warranty and i thought it would be covered by goodwill, tbh i think they may have considered goodwill until i mentioned where & when i bought it
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - Andrew-T
... it was about a fortnight out of manufacturers warranty and i thought it would be covered by goodwill, ...

The sad thing is that 'goodwill' is something you can hope for, but not expect, unfortunately.

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - Terry W

To be very blunt you are the architect of your own problems::

  • you assumed goodwill would cover the cost - naive
  • did you did not ask the basic question of the BMW dealer at the outset - how much?
  • dismantling a complete engine on a premium car, then rebuilding, is no trivial task yet you let them carry on, still without asking the basic question

A guess - the BMW dealer has incurred a lot of cost. You have not and don't want to pay them. They are not going to incur any more cost unless paid. As they are no doubt less than happy with how things evolved they will charge a premium price to resolve.

You best course is probably to pay the minimum necessary to get the car from the dealer, engine bits in boot. Either sell as a project to someone who has the skill and contacts to fix it, or find a s/h motor and get it installed.

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - Palcouk

FWIW, I have a client who is an establshed BMW specialist, he is able to repair as per BMW warranty requirements, all aggreed by BMW munich. He recently rebult 2 vehicles with under 20k within the warranty period that were declined, one as a result of 'mapping' both costs exceeded £25k

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - Orb>>

Perhaps a silly question ??

How much money did you save on the price difference in specialist BMW servicing and the official BMW servicing.

Assuming that the previous service ( s ) were official franchise.

Couple of hundred quid?

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - paul 1963

Perhaps a silly question ??

How much money did you save on the price difference in specialist BMW servicing and the official BMW servicing.

Assuming that the previous service ( s ) were official franchise.

Couple of hundred quid?

You've got to assume the OP has never had it serviced, looks like he hasn't had it long enough for it to need servicing but I get your point ORB.

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - Orb>>

Perhaps a silly question ??

How much money did you save on the price difference in specialist BMW servicing and the official BMW servicing.

Assuming that the previous service ( s ) were official franchise.

Couple of hundred quid?

You've got to assume the OP has never had it serviced, looks like he hasn't had it long enough for it to need servicing but I get your point ORB.

Which brings the question, Was it bought from a BMW official dealer or a BMW specialist?

A BMW dealer would not have sold it or would they? A BMW dealer selling a car of that age would have given a 12 month warranty as per other makes.

Or am i overthinking?

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - FiestaOwner

I don’t think it would have helped if the OP had the car serviced within the BMW dealer network. The issue is that he bought the car from a non-BMW dealer. As the car is out of warranty BMW have no legal liability to fix it. He has no contract with BMW, as it was bought out with their dealer network.

My understanding is, by law, the only one liable for this issue was the supplying dealer (ie the one he bought it from). However with the OP not going straight back to the supplying dealer, he has lost the chance to be able to get anyone else to pick up the tab for the repair.

What I will say is that, I understand why the OP got the car serviced outside the dealer network, if this case is an indication of their abilities. Their diagnosis is that one turbo needs replaced, but to be on the safe side they also want to replace the engine and the other 3 turbos. Basically there diagnostic process just seems to be “replace everything and that’ll fix it”. I expect a more accurate diagnostics process than that!


I will also say that the BMW dealer should have made the customer aware of the costs involved, before any major strip down. Although the OP was naive to expect any form of goodwill.


This is a very sobering story of what can go wrong, when buying a used premium car at a significant cost saving over a new one. I’ve also seen quoted on this forum before, that the costs of maintaining a premium car are based on its price when new, and not it’s very much reduced second hand value.


Is it an option to sell the car, as is, through Copart?

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - skidpan

I’ve also seen quoted on this forum before, that the costs of maintaining a premium car are based on its price when new, and not it’s very much reduced second hand value

That applies to ALL cars regardless of brand or cost. Its just that the cost to maintain a £50,000 new BMW X5 will always be more than a £10,000 new Citroen C1.

But when I had the 2008 BMW 1 series (c £20,000 new) its maintenance costs were far less than a 2010 Kia (c £17,000 new) the wife had at the same time. Over 5 and a bit years the BMW cost me about £600, the Kia cost the wife £950.

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
I only had the jeep a few months so never had it serviced but i was aware of the service history. Would i have any legal grounds to ask the dealer to contribute, i did notify them it was with BMW but the engine was already removed by that time?
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
Can anyone advise, so under the consumer right act if a fault develops within 6 months it is assumed it was there at the point of sale so the onus is on the dealer to prove otherwise….and then what? If an independent specialist comes in and it was there at point of sale, at that time my jeep was under manufactures warranty, would i have a better case to claim on that since its already in a bmw franchise?
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - leaseman

OP, Your case has been complicated by the fact that the supplying dealer has not had a chance to repair the car under Section 24 (5) (a) under the Consumer Rights Act.

You will not receive accurate, informed advice from this or any other site.

Do you have Legal Cover under your Motor Insurance policy? If so, consult NOW.

If not, try to find a Very Competent local solicitor (Good luck with that!). Check their response before committing to a contract with them.

leseman (Moderator)

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - Brit_in_Germany

Maybe it could be argued that the BMW franchise just performed a diagnosis which the supplying dealer is refusing to repair?

Edited by Brit_in_Germany on 29/01/2024 at 17:56

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
I dont think so, it was with bmw a few weeks before i even contacted the dealer, although they havent said point blank they wouldn’t help but they’re obviously not willing to pay the £40k bmw looking.
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
Yes its not straight forward, the insurance might be an option, i’ll check that out. Thanks
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
Just thought i come on to update, after discussions the supplying dealer offered to pay 50% goodwill towards the cost of the repair by BMW, which im very grateful for as i couldnt seem to find anyone interested in looking at it dismantled, so my options were limited. Thank goodness for decency and decent people, they are few and far between these days. Thanks for the replies folks
BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - FiestaOwner
Just thought i come on to update, after discussions the supplying dealer offered to pay 50% goodwill towards the cost of the repair by BMW, which im very grateful for as i couldnt seem to find anyone interested in looking at it dismantled, so my options were limited. Thank goodness for decency and decent people, they are few and far between these days. Thanks for the replies folks

It's always good when the OP comes back with an update. Have you got the car back now?

Initially the BMW dealer was wanting to replace the engine and all 4 turbos. Is this what the ended up doing?

The supplying dealer has done a lot more than they needed to. Hope you can now enjoy your car.

BMW X5 - Turbo failure BMW X5 34k 2020 no goodwill?? - SV24
Yes the BMW dealer would only replace the engine and all 4 turbos, they wouldnt even put the old engine back in so it was impossible to get anyone else to take on the job. Indeed i am very grateful for the goodwill from the supplying dealer; as time went on I realised going to BMW was a big mistake on my part, but I suppose i expected more from them with a car at that age and miles and weeks out of warranty, i dare say they could afford the cost of the repair better then the supplying dealer. Anyway i hope to have the jeep back in a few weeks & there is no more trouble.