Quantcast
Do you know your car's MoT and mileage history? Our user profiles will show you for FREE | No thanks
Ask a Question

A dealer supplied me with a faulty clutch replacement - should I be able to seek immediate compensation?

I had a faulty clutch on my 2003 Vauxhall Vivaro. My local garage stripped the van and I supplied the clutch from a reputable dealer.The garage fitted the clutch and when it did not release they said it was faulty, they then fitted there own clutch and the van is working okay. I had to pay for two lots of fitting and two clutches. The supplier of the faulty clutch have agreed to send it to their insurance company, who will determine if it's faulty, then they will refund the price of the clutch and the cost of replacing the second clutch (almost £1000). I think they should pay my claim now because it was their fault part that caused the problem. Should I have to wait for my money back?

Asked on 9 March 2017 by Derrick Anthony Whitworth

Answered by Honest John
As usual the problem in a case like this is breaking the chain of liability. Never ever buy a component and pay a garage to fit it. Always have the garage supply the component. As it is you could be in a long wrangle and your remedy may be to make a "small claim" against whoever supplied the clutch to you: www.gov.uk/make-court-claim-for-money/overview/
Similar questions
I booked my car in for aircon failure and was told the diagnostic fee wouldn't be charged if work was done. I had work done (for £840) and find the diagnostic fee was charged after all. The phone recording...
My mother in law has recently been having trouble with her turbo-diesel Corsa - it's been displaying the engine light (intermittently). Her local independent suggested the air mass sensor might be at...
I recently had the brakes serviced on my Zafira and ended up having new discs on the front and new pads all round. £300 later and my car was far worse and frankly dangerous to drive. Returned the car...
 

Ask Honest John

Value my van

Amount to borrow
Sorry. The minimum loan amount is £1000
To pay back over

My credit score

Best available rate 9.20%

Total repayment £9,304.93

Total cost of credit £1,804.93

£155.08

60 monthly payments

Apply now

Representative example

The Representative APR is 13.2% (fixed) so if you borrow £7,500 over 4 years at a rate of 13.2% p.a (fixed) you will repay £199.21 per month and repay £9562.20 in total.