An engine replacement for my van has taken seven weeks to sort out - is that fair?

My 2014 Ford Transit is fully serviced, but blew a piston (or that's what we were told). The issue happened with six weeks warranty left, but I've been waiting nearly seven weeks for new engine. Ford refuse to supply a replacement van because my van is now out of warranty. I have no idea when my van will be back on the road because Ford can't give me an estimate for delivery of the engine. Ford said they would consider a replacement hire vehicle, but because the warranty has now ran out they are refusing. What should I do?

Asked on 26 February 2018 by Andrew Mann

Answered by Dan Powell
Write to the dealer principal and lodge a formal complaint. Send the letter by recorded delivery and outline the problems you've had and costs incurred, by your van being off the road for seven weeks. Demand a like-for-like replacement vehicle while your van is being fixed. If they refuse, inform the dealer that you'll hold them liable for the costs incurred for renting a vehicle until the work is complete - that should prompt them into finding you a temporary van. Otherwise you'll need to take legal advice on suing them to recover the costs incurred by renting a vehicle. Waiting two months for an engine replacement is unacceptable. Law here:
Similar questions
Our two year old Ford Transit Connect has just had to have a new dual mass fly wheel in it. Ford refused to change it under warranty because they said there were burn marks on the fly wheel, and it just...
I recently purchased a used Volkswagen Transporter T5 automatic from a used car dealer. The van came with very little service history and due to its mileage (130,000) we decided to have the timing belt...
I bought my 2011 Volkswagen Polo 1.2 TSI in June 2016 and noticed this week that the oil level as been going down and the light came on. I took it to an independent Volkswagen specialist who told me that...
Related models
More refined and better to drive than many of its rivals, impressive interior quality, powered by excellent range of diesel engines.

Value my van

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer