We bought a van that wasn't as advertised - can we claim money back?

We brought a 2017 Ford Tourneo in October last year. The seller said it has full service history. We have been chasing the history since we brought it and finally received it last week. It is not a full service history. The first service was at 24,000 miles in 2021 and there is no stamp or details who carried this out but a table that can be made on any computer. There is no service for 2022 and 2023 and no service book. Five prices of paper were provided, one being the table, three being the work they had to do as the van kept braking and we sent it back for repairs and one piece of paper that says they did the timing belt before they sold it to us. They are stating the timing belt was the 2023 service.

I understand we can ask for a percentage back. They are stating they have provided full history. What do we do?

Asked on 7 May 2024 by Anne caro-nash

Answered by Craig Cheetham
Without seeing the papers you refer to this is a tricky one to answer - the majority of manufacturers now hold service data digitally rather than in the form of a stamped book as it's one of the ways they ensure customers stay with a main dealer. One thing to do first of all would be to contact your local Ford dealership with your V5C to show the van belongs to you and request what service information they hold about it. If they corroborate what the vendor says then there's no cause for concern but if not then we'd investigate further. The Consumer Rights Act 2015 protects you to a degree on a used vehicle purchase, but you'd need to speak to a professional legal representative to understand the definitive position.
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