Should I have to foot the bill for the emissions fix wrecking my van?

Had the software update done by the AA on behalf of Volkswagen. Since it was done, my Volkswagen Caddy Maxi has gone into limp mode with an apparent EGR valve problem. Volkswagen told me categorically this had nothing to do with the update (sceptical to say the least) and that I am facing a bill of about £1000. All this without even seeing my vehicle. Spoke to customer services who are contacting the dealership about this and their inability to offer a courtesy car for at least two weeks. Also the EGR valves are on back order with no news of when they will be in, suggesting a run on them since the recall started. My advice to anyone who hasn't had the update is don't. No one will admit to there being a connection, whereas anyone looking at the internet can see that there is. Wish I'd looked beforehand as I wouldn't have gone ahead with it.

Asked on 15 May 2017 by Ashley Mutch

Answered by Dan Powell
This is the first report we’ve had about a Caddy suffering EGR failure after the emissions fix. I'll add yours to the history of the Caddy review: If your van has done less than 60,000 miles, I’d try and claim it as a consequence of the software update. If the van has done more than 60,000, it might just be an unfortunate coincidence.
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