A bodyshop botched a respray of my new van - how should I resolve this?

I bought a new Ford Transit Custom M-Sport from a Ford main dealer in March 2016. In January 2017, the paintwork bubbled in the cold weather. Ford put me onto Van-Sports (M-Sports) who did the bodywork for them (wheel arches, bumper, spoiler, skirting). They cut back and re-sprayed the panels on the vehicle under warranty. When I got it back the colour of all the panels was a noticeably lighter silver than the rest of the van. Also the edge strips are plainly visible and it looks like all the panels are a poor match aftermarket add on. Not factory fitted. I have complained to Van-Sports and Ford, but am struggling to get them to agree to remove the panels or cut back and re-spray off the vehicle so that when put back on there are no visible paint edges and it looks like new, as how I bought it. Should I get it done at my local body shop, then send the bill to Ford for them to resolve?

Asked on 29 June 2017 by joe

Answered by Dan Powell
Your warranty is with the Ford dealer, as this is where you bought the van. Send a letter to the dealer principal - by recorded post - complaining about the paintwork problems and substandard repairs. Give them another opportunity to put it right, but explain that if they can't fix it then you'll organise the repairs yourself and will bill them for the work. That should prompt them to resolve this.
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