Can my son reject a van he bought last August?
My son bought a 19 plate Citroen van from a Citroen dealership in August 2023 with a year warranty. Upon buying it was kept for two weeks whilst they fixed a faulty drivers seat. Since then the driveshaft has broken, there was an oil leak and there was a problem with the NHS door, The stop start has never worked.
Citroen fixed all but the stop start wanting £250 to fix it. Now the clutch is starting to slip. Citroen are not taking any blame for this and have said they will strip it down to check for faults but if there aren’t any will charge £600 to put it back! The centre console electronics now intermittently work. What are his rights given all the faults with the vehicle. Can he reject it?
Citroen fixed all but the stop start wanting £250 to fix it. Now the clutch is starting to slip. Citroen are not taking any blame for this and have said they will strip it down to check for faults but if there aren’t any will charge £600 to put it back! The centre console electronics now intermittently work. What are his rights given all the faults with the vehicle. Can he reject it?
Asked on 12 March 2024 by Ian cox
Answered by
David Ross
It is possible to reject a vehicle if certain conditions are met, such as the vehicle is not fit for purpose, of sufficient quality or not as described. The issue in this situation is the amount of time that has passed since the vehicle was purchased, as your consumer rights are somewhat diminished after six months, although the fact that it is still under warranty goes in your favour. You can read more about the process of rejecting a vehicle here: www.honestjohn.co.uk/faq/consumer-rights/
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