Is it standard practice for the limiter to be removed during the emissions fix?

Our 2012 diesel Volkswagen Caddy had its emissions fix and, a week later, it refused to start. RAC identified it as the ERG valve. Volkswagen said to bring it in for a diagnostic test which would be FOC if it was the result of the fix. Surprise, surprise, it was a coincidence. So I've been charged £90. They then quoted £900 for the part and also took the limiter off during the fix. They didn't advise that this had been done, is this standard practise? Any idea how we should proceed?

Asked on 6 April 2017 by A Walker

Answered by Honest John
If this is the same Volkswagen dealer that you bought the van from, use Small Claims to sue him for the cost of the part, and the £90 'diagnosis', on the grounds that the vehicle was basically faulty when you bought it and the dealer has failed to repair it. Quote Clegg v Olle Andersson House of Lords, 2003. See: www.honestjohn.co.uk/faq/consumer-rights/
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