Do you know your car's MoT and mileage history? Our user profiles will show you for FREE | No thanks
Ask a Question

Is it standard practice for the limiter to be removed during the emissions fix?

Our 2012 diesel Volkswagen Caddy had its emissions fix and, a week later, it refused to start. RAC identified it as the ERG valve. Volkswagen said to bring it in for a diagnostic test which would be FOC if it was the result of the fix. Surprise, surprise, it was a coincidence. So I've been charged £90. They then quoted £900 for the part and also took the limiter off during the fix. They didn't advise that this had been done, is this standard practise? Any idea how we should proceed?

Asked on 6 April 2017 by A Walker

Answered by Honest John
If this is the same Volkswagen dealer that you bought the van from, use Small Claims to sue him for the cost of the part, and the £90 'diagnosis', on the grounds that the vehicle was basically faulty when you bought it and the dealer has failed to repair it. Quote Clegg v Olle Andersson House of Lords, 2003. See: www.honestjohn.co.uk/faq/consumer-rights/
Similar questions
I had the emissions "fix" on my 2010 Audi A3 at the end of February and had nothing but problems since. Power has been altered dramatically and even to the point of cutting out on me a few times. I've...
I have a 2010 Volkswagen Golf 2.0 TDI , only done 45,000 miles. The EGR value has failed twice, once at 2 and a half years and again last August, a week after the the emissions fix. I had it replaced at...
My 2010 Volkswagen Golf VI 1.6 TDI has done 64,000 miles and the glowplug warning light keeps coming on. Will Terraclean clean my EGR? I won't be having the emissions fix.

Ask Honest John

Value my van

Amount to borrow
Sorry. The minimum loan amount is £1000
To pay back over

My credit score

Best available rate 9.20%

Total repayment £9,304.93

Total cost of credit £1,804.93


60 monthly payments

Apply now

Representative example

The Representative APR is 13.2% (fixed) so if you borrow £7,500 over 4 years at a rate of 13.2% p.a (fixed) you will repay £199.21 per month and repay £9562.20 in total.