My van broke a day out of the three-month warranty - does the dealer have to repair it?

My van broke the day after the three-month warranty ran out and the dealer won't fix it. What do I do?

Asked on 11 October 2017 by shaun simms

Answered by Dan Powell
They have to fix it or return your money. The dealer can be held liable for any faults that occur within the first six months of ownership. This is because the law assumes that the fault was either present or developing at the time of sale. Explained here: www.honestjohn.co.uk/faq/consumer-rights/

Return the van and tell the dealer they can either repair the fault or refund your cash. If they refuse either of those options then get some legal advice.
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