Had a lot of work completed on VW van but do not think the work has been done - where do I stand with complaints / redress?

I bought a VW van T4 approx 2010. It was burning a lot of oil and a little rough. I was recommended a local garage and they advised on the work to be carried out including a reconditioning of the engine. I wanted to make the van safe and of course roadworthy! They carried out a lot of work on it including passing two MOTs. Thousands has been spent on it and still some of the issues persist.

I recently had a second opinion and they feel looking at receipts then work has not been done. I therefore find myself with a van potentially still unsafe, thousands of pounds lighter and a garage that is still in business. I am now aware of otehrs that have been unsatisified with their work.

Can I go to an agency to investigate whether the work has been carried out?
How do I go about complaining about standards if not mechanically minded and difficult to question their work? Can I get money back?
Where do I sit legally?

Asked on 4 May 2013 by Carolyne

Answered by Honest John
You pay the more recent garage to analyse the bills and put its suspicions in writing. Then you confront the garage that did the work with this, threatening small claims action via www.moneyclaim.gov.uk
Similar questions
Earlier this year I purchased a Vauxhall Vivaro van. It was advertised as having the 125PS engine which is backed up by a code on the door frame and the V5. When I try to get van insurance it is coming...
I purchased a used Citroen Dispatch four months ago from a dealer. The van is a 2017 model and has 74,000 miles on the clock. Today, the cam belt snapped and caused considerable engine damage. Can I claim...
I run a gardening business with three work vehicles and have fleet coverage for all of these vehicles. During the past year, I have had two claims made against our company due to my staff drivers being...

Value my van