Faulty van - am I entitled to a refund?

I bought a new Citroen Berlingo in 2012 and within months of ownership it developed oil leaks. It has been reparied on three occasions, but the problem has never been fixed. The dealer has said they cannot guarantee it ever will be repaired to 100% standard.

I've been waiting for the ombudsman's decision for over five months, but nothing is happening so far and I feel I should be compensated with a new van as the one I have is not fit for the purpose. What can I do?

Asked on 20 April 2015 by anthony k

Answered by Honest John
I don't understand how an ombudsman can help you, unless the van is on finance and it's the financial ombudsman. But if you aren;t getting anywhere, sue. You obviously aren't entitled to a new van to replace a van you bought in 2012 unless you pay for the mileage, age and wear and tear on your van. See: www.honestjohn.co.uk/faq/consumer-rights/
Similar questions
I run a gardening business with three work vehicles and have fleet coverage for all of these vehicles. During the past year, I have had two claims made against our company due to my staff drivers being...
We recently purchased a brand new Peugeot Expert van, which now has numerous ongoing issues. The sliding doors are out of alignment, thus causing damage to the bodywork. Peugeot removed two plastic bumpers...
My van broke the day after the three-month warranty ran out and the dealer won't fix it. What do I do?
Related models
Comfortable ride and reasonably nimble handling, good load space in both wheelbase versions, opening roof flap adds to versatility.
 

Ask Honest John

Value my van