Plywood lining system has damaged my van - what are my rights?

My son purchased a new Renault Master van five months ago. He paid extra for the van to be lined with plywood. Two months after buying the van he became aware that the plywood had been screwed into the van and the screws had perforated the floor and wheel arches of the van.

In effect, the Renault garage had breached the Renault corrosion warranty before delivering to my son. The garage has refused to provide a new van and have offered to remove the lining, replace it using glue and fill the holes. What are my son’s legal rights?

Asked on 17 March 2015 by Stewart Crawford

Answered by Honest John
If your son ordered the work to be done then he is partially liable. But because they did not do the job properly and effectively destroyed the van he may have a case under Clegg v Olle Andersson 2003: www.honestjohn.co.uk/faq/consumer-rights/
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